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DiamondsByMe offers one resizing within 90 days of receipt. This voluntary service covers an alteration of up to two UK ring sizes larger or three UK ring sizes smaller, provided that DiamondsByMe considers the work technically appropriate.
For a ring with a band width of up to and including 3 mm, the resizing itself is free of charge. For a band wider than 3 mm, we may charge for the additional precious metal and work required. We provide any quotation before starting and proceed only after you accept it.
The cost and risk of insured shipping to DiamondsByMe and insured return shipping are borne by the customer. We provide the shipping and payment instructions beforehand.
Register your ring so our goldsmiths can assess the requested resizing.
For care, damage, warranty or another repair, view Service, Care and Repairs.
A free resizing is generally available for:
We assess the appropriate method before working on:
These categories are not automatically refused. We assess strength, shape, finish, settings and stones. Additional material or work may lead to a quotation.
The standard service does not cover cases where:
In these cases, we discuss the options first. If another alteration or remaking is possible, we provide a quotation and proceed only after acceptance.
Perfect Fit is a voluntary additional service and does not mean that every ring can be changed to every requested size. It does not limit statutory rights where DiamondsByMe supplied a different size from the one ordered or the ring is faulty.