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Last updated: Aug 14, 2026
DiamondsByMe takes the protection of personal information seriously. This policy explains what personal information we handle when you visit our Australian website, use our services or visit our premises, why we handle it, who receives it, how long we keep it and how you can exercise your privacy rights.
DiamondsByMe B.V. is responsible for personal information handled through www.diamondsbyme.com.au.
DiamondsByMe B.V.
Dienstenstraat 25
3161 GN Rhoon
The Netherlands
Dutch Chamber of Commerce: 24376433
Email: [email protected]
Telephone: +31 10 747 0000
This policy applies to customers and visitors in Australia.
Depending on how you use our website and services, we may process:
We do not request more information than reasonably necessary. Without required information, we may be unable to fulfil an order, payment, delivery or service request.
We handle personal information where reasonably necessary for our functions and activities, for the purposes described below and as permitted or required by applicable law:
CCTV protects staff, visitors, jewellery, goods and premises and helps prevent or investigate incidents. We use signs at the premises, restrict access and retain footage only as reasonably necessary.
We use information to record and make the configured jewellery, communicate about the order, process payment and arrange delivery.
Payments may be handled by Adyen, Pay.nl, Klarna or PayPal. Delivery details may be shared with carriers including DHL and FedEx.
Payment partners may independently conduct payment, fraud, credit or risk checks under their own notices and terms.
When you contact us, we use contact information, messages, order details and submitted photographs to deal with the request.
Freshdesk/Freshchat and Minimal AI may support chat, information retrieval, drafting and conversation summaries. Important decisions on orders, complaints, warranty or fraud are not made solely by AI where meaningful human review is needed.
We send commercial electronic messages only where we have consent or another lawful basis under the Spam Act 2003. Each marketing message identifies the sender and offers a functional unsubscribe facility. Unsubscribe requests are actioned within five working days.
We may retain a minimal suppression record to respect an opt-out.
Messages necessary for an order, payment, delivery, return, warranty, repair, security or requested service are service communications rather than newsletters.
CookieHub manages preferences. Essential storage and access technologies support the website and services.
Australian law does not impose a general requirement equivalent to the European Union cookie-consent regime. We nevertheless use CookieHub to provide transparency and choice, and seek consent where required by applicable law or by our selected operating standard.
Personalisation, remarketing and advertising technologies are used according to the preferences selected through CookieHub. You can accept, refuse or later change non-essential technology preferences through the cookie settings.
The CookieHub notice provides the current technical list of technologies, providers, purposes and durations.
With consent where required, services may include Google, Meta, Microsoft, TikTok and Pinterest for analytics, measurement, personalisation and remarketing.
We disclose information only as needed for the purposes above, with consent, or where legally required. Recipients may include:
Each recipient receives only what is necessary. We do not sell personal information.
After a purchase, we may provide name, email address and order number to Trustpilot to send a review invitation. Trustpilot acts under its own responsibility when you create an account or publish a review.
We work with NDBM Thailand Co., Ltd. and our own craftspeople in Thailand. Necessary order and product information may be accessed there for manufacture, engraving, planning, quality control, repair and service.
Access is limited. Payment information, marketing preferences, browsing behaviour and unrelated customer information are not made available for production.
We use contractual, organisational and technical safeguards.
DiamondsByMe is established in the Netherlands. Personal information collected from Australian customers is therefore transferred to and processed in the Netherlands.
Necessary order and product information may also be disclosed to NDBM Thailand Co., Ltd. and our craftspeople in Thailand for manufacture, engraving, planning, quality control, repair and service.
We take reasonable steps in the circumstances to ensure that overseas recipients handle personal information consistently with the Australian Privacy Principles where required. These steps may include contractual, organisational and technical safeguards.
Service providers may also use systems or subprocessors in other countries. Where practicable, we identify the countries in which overseas recipients are likely to be located and review material changes to these arrangements.
We keep information only as long as needed for its purpose, legal obligations, disputes and legitimate business needs. Broadly:
We use appropriate technical and organisational measures, including access controls, secure connections, supplier agreements, logging, back-ups and periodic reviews.
No system is risk-free. We investigate suspected data breaches and comply with the Notifiable Data Breaches scheme. Where an eligible data breach is likely to result in serious harm, we notify the Office of the Australian Information Commissioner and affected individuals as required.
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Other requests, including deletion, are considered where applicable and subject to legal retention obligations.
You may withdraw marketing consent or unsubscribe from direct marketing at any time. A minimal suppression record may be retained so that we continue to respect the request.
Send requests to [email protected]. We may request proportionate information to verify identity.
We respond within a reasonable period. As a general guide, access and correction requests are handled within 30 calendar days.
If you believe we have mishandled your personal information, email [email protected] with enough information for us to investigate. A specific form is not compulsory.
We investigate the complaint and respond within a reasonable period, generally within 30 days. We will keep you informed where further time is reasonably required.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
www.oaic.gov.au/privacy/privacy-complaints
Telephone: 1300 363 992
The OAIC generally expects you to give us a reasonable opportunity to respond before lodging a privacy complaint.
We may update this policy when our services, systems or the law change. The latest version is published on www.diamondsbyme.com.au. We provide additional notice of significant changes where reasonably appropriate.